Course Aim and Purpose
Good customer service is an integral part of any successful business. Not only will your customers feel great about doing business with you, you can strengthen your organisation reputation and opening up opportunities for repeat business.
Learn the fundamentals of customer service, with tips on how to provide excellent customer service to boost your bottom line.
This short course is free to enrol and complete. An end of course assignment review feedback report is issued on successfully completion of this course and submission of the end of course assignment. Should you require a certificate, you can request for one at a cost of $5.99 for a digital certificate in PDF format and $18.99 for a physical version hard copy certificate.
The officially branded and security-marked Watsan Training Certificate is a great way to share your achievement with the world. It is also ideal for sharing with potential employers and an indication of your commitment to continuously learn, upskill and achieve high results.
Take the course for free and decide whether or not you’ll choose to pay for a certificate.
On successful completion of this short course, you will be equipped with key knowledge, skills, and competencies in the following key areas:
- What customer service is
- How your attitude affects customers
- How to identify and address the needs of your customers
- How using excellent customer service can generate return business
- How to build good will
- How to provide customer service over the phone
- How to deal with difficult customers
This short course will cover the following topics:
Lesson 1: Customer Service Basics
Lesson 2: What Customer Service Means
Lesson 3: Simple Actions Huge Returns
Lesson 4: Conversations over the Telephone
Lesson 5: Responding to your business emails
Lesson 6: First Impressions
Lesson 7: Ten Major Do’s and Don’ts of Customer Service
Lesson 8: Practice what you preach – Dealing with the customer
Lesson 9: Solving the Customer’s Problems