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Created on May 16, 2021
Created on May 11, 2021




Course Aim and Purpose

The Introduction to Conflict Resolution course is an introduction to the field of conflict resolution and conflict studies. The course introduces learners to the intricacies conflict resolution and is designed for any person seeking to understand conflict issues especially in the field of international studies encompasses key areas of learning such as the meaning of conflict, processes of conflict resolution, cooperative versus competitive conflict styles, conflict resolution strategies, the meaning and process of mediation, who the mediators should be, skills and strategies of mediation, the meaning and processes of negotiation, bargaining and alternative dispute resolution.

This short course is free to enrol and complete. An end of course assignment review feedback report is issued on successfully completion of this course and submission of the end of course assignment. Should you require a certificate, you can request for one at a cost of $5.99 for a digital certificate in PDF format and $18.99 for a physical version hard copy certificate.

The officially branded and security-marked Watsan Training Certificate is a great way to share your achievement with the world. It is also ideal for sharing with potential employers and an indication of your commitment to continuously learn, upskill and achieve high results.

Take the course for free and decide whether or not you’ll choose to pay for a certificate.

Course Objectives:

On successful completion of this course, you will be able to:-

  1. Distinguish between mutual gains and competitive negotiation tactics
  2. Explain the meanings of conciliation and mediation
  3. Understand the meaning of arbitration and litigation
  4. Be conversant with the major strategies of conflict resolution
  5. Understand what is meant by negotiation and its various processes and approaches
  6. Understand the advantage and disadvantages of Alternate Dispute Resolution

Course Curriculum

The Introduction to Conflict Resolution course requires completion of:

Lesson 1: Introduction to Conflict Resolution
Lesson 2: The Processes of Conflict Resolution
Lesson 3: Major Strategies for Conflict Resolution
Lesson 4: Mediation as a process of conflict resolution
Lesson 5: Strategies of Mediation
Lesson 6: Conditions for Successful Mediation
Lesson 7: Course Assignments

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